Dear Valued Customers

VINATICKET is the online ticketing service of VINAGO – a reputable travel company based in Da Nang. We sincerely thank you for choosing and trusting VINATICKET.

This Privacy Policy outlines in detail how VINATICKET collects, uses, and protects your personal information when you access and use our services through our website. Please read the following terms carefully. Quý khách vui lòng đọc kỹ các điều khoản sau:

1. PURPOSE AND SCOPE OF INFORMATION COLLECTION

At VINATICKET, we collect customer information to enhance service quality, optimize convenience, and ensure customer benefits during the use of our products and services.

Information collection is conducted transparently and securely. VINATICKET only gathers necessary information, including: full name, phone number, address, email, transaction details, and other relevant data required to provide our services. All customer information is kept strictly confidential and will not be shared with third parties without prior consent, except as required by law.

2. SCOPE OF INFORMATION USE

Personal information collected by VINATICKET will be used solely for the following purposes:

  • Providing customer support;
  • Delivering information related to our services;
  • Processing bookings, providing services, and handling customer requests through our website;
  • Sending notifications about new products, services, upcoming events, or recruitment news (if you have subscribed to our mailing list);
  • Confirming and processing online payments while ensuring transaction transparency.

3. INFORMATION STORAGE PERIOD

VINATICKET will retain your personal information for as long as necessary to fulfill the purposes of data collection, unless otherwise requested by you or required by law.

You may request the deletion or modification of your personal data at any time by contacting us via email: vinago@dng.vn or hotline: 0898 888 404.

4. PARTIES WITH ACCESS TO CUSTOMER INFORMATION

VINATICKET is committed to safeguarding your personal information and restricting access only when necessary.

Individuals or organizations with access to your data may include: Company employees; Partner service providers directly involved in fulfilling your booking; Government authorities, when legally required.

5. INFORMATION COLLECTION AND MANAGEMENT ENTITY

VINAGO TOURISM JOINT STOCK COMPANY

  • Business Registration No.: 0402253522
  • Address: 41 Phan Triêm, Hòa Xuân Ward, Da Nang City, Vietnam
  • Hotline: 0898 888 404                                       
  • Email: vinaticket@dng.vn
  • Website: vinago.com.vn
  • Ticketing Website: vinaticket.vn.vn

For any questions or requests regarding the collection, use, or protection of your personal information, please contact us using the details above for support.

6. METHODS FOR CUSTOMERS TO ACCESS AND MODIFY PERSONAL DATA

You may access, update, or modify your personal information through the following methods:

  • Direct contact:Submit your request for data modification via email: vinago@dng.vn or hotline: 0898 888 404 to be assisted by VINATICKET .
  • At the VINATICKET office: VINATICKET: You may also visit our office directly at 41 Phan Triêm, Hòa Xuân Ward, Da Nang City to update your information .

We are committed to processing all requests promptly, securely, and in full compliance with regulations to ensure your rights.

7. USE OF IMAGES AND VIDEOS

All images and/or videos taken during events or related to service usage by customers and produced by VINATICKET are considered the intellectual property of VINATICKET.

Therefore, VINATICKET may use these images/videos for the purpose of promoting VINATICKET business activities by displaying them on advertising channels, public materials, websites, social media platforms, exhibitions, and other media outlets.

Such usage will be carried out responsibly and will not harm the dignity, reputation, or personal image of any individual or organization involved.

The use of these materials by VINATICKET for promotional purposes shall not be considered a violation of this Privacy Policy.

If you wish to request that your image or video not be used publicly, please contact us for assistance.

8. COMMITMENT TO PROTECTING CUSTOMER INFORMATION

At VINATICKET, protecting customer privacy and personal information is a core principle in all our operations. We are fully committed to implementing appropriate security measures to ensure that all information you provide is kept strictly confidential and handled in compliance with applicable laws.

VINATICKET will never share, sell, or lease your personal information to any third party without your explicit consent, except as required by law. Personal data collected will only be used for the following purposes:

  • Improving customer service quality;
  • Resolving disputes or handling complaints;
  • Complying with legal requests from authorities.

VINATICKET understands that safeguarding your personal data is not only a legal obligation but also a firm commitment to protecting your legitimate rights and interests. If you have any questions or concerns regarding privacy or data protection, please contact us via email: vinago@dng.vn or hotline: 0898 888 404 for timely support.

Thank you for choosing and trusting VINATICKETWe wish you wonderful and memorable experiences with VINATICKET

Sincerely,

VINATICKET