{"id":5525,"date":"2025-10-16T02:59:47","date_gmt":"2025-10-16T02:59:47","guid":{"rendered":"https:\/\/vinaticket.vn\/?page_id=5525"},"modified":"2025-10-16T02:59:47","modified_gmt":"2025-10-16T02:59:47","slug":"thong-tin-van-chuyen","status":"publish","type":"page","link":"https:\/\/vinaticket.vn\/en\/thong-tin-van-chuyen","title":{"rendered":"Shipping Information"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\"><strong><em>Dear Valued Customers<\/em><\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\"><em>To ensure a smooth ticket booking and service experience, we would like to provide detailed information regarding our <strong><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/vinaticket.vn\/en\/thong-tin-van-chuyen\/\">delivery and ticket issuance policy.<\/a><\/span><\/strong> Please read the following terms carefully to understand the process and your rights.<\/em><\/span><\/p>\n<h3><strong><span style=\"color: #000000; font-size: 115%;\">1. Ticket Delivery Methods<\/span><\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">After completing your payment, you will receive an electronic ticket (with QR code), paper ticket, or service confirmation via Email or WhatsApp. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">Electronic tickets or service confirmations will be sent from the official email address: Vinago@dng.vn.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">For paper tickets, if you request door-to-door delivery,\u00a0<span style=\"color: #164fa2;\"><strong>VINATICKET<\/strong><\/span>\u00a0will provide delivery service within the inner city of Da Nang (former city limits) upon your request. For deliveries to other provinces or cities,\u00a0<span style=\"color: #164fa2;\"><strong>VINATICKET<\/strong><\/span>\u00a0will assist in sending tickets via postal or express delivery services. Shipping fees will be borne by the customer.<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">Delivery partner: Viettel Post<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">Please note that Viettel Post does not issue delivery receipts or shipping documents during the delivery process. Should such documents be required,\u00a0<span style=\"color: #164fa2;\"><strong>VINATICKET<\/strong><\/span>\u00a0will be responsible for providing all necessary invoices or documents related to the delivery.<\/span><\/p>\n<h3><span style=\"font-size: 115%;\"><strong><span style=\"color: #000000;\">2. Delivery Time<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">After successful payment, your electronic ticket or service confirmation will be sent within 10 to 30 minutes during working hours.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">For special requests or door-to-door deliveries, the delivery time will be agreed upon and confirmed by both parties.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">In the event of delays caused by force majeure circumstances (such as natural disasters or transportation disruptions),\u00a0<span style=\"color: #164fa2;\"><strong>VINATICKET<\/strong><\/span>\u00a0will promptly inform customers and reserves the right to adjust the delivery schedule without compensation.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">If the delay causes you not to receive your ticket at least one day prior to departure, you have the right to cancel the booking. However, the cancellation will only take effect if you notify\u00a0<span style=\"color: #164fa2;\"><strong>VINATICKET<\/strong><\/span>\u00a0in writing or via email (vinago@dng.vn) within 24 hours before departure. After this period,\u00a0<span style=\"color: #164fa2;\"><strong>VINATICKET<\/strong><\/span>\u00a0will not be obligated to refund or compensate.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\"><span style=\"color: #164fa2;\"><strong>VINATICKET<\/strong><\/span> is committed to providing fast, convenient, and reliable service for every customer. If you have any questions or need further assistance, please contact us via<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">Hotline: <span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"tel:0898888404\"><strong>0898 888 404<\/strong><\/a><\/span><\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">Email: vinago@dng.vn\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">Our team is always ready to support you promptly and professionally.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\">Once again,\u00a0<strong><span style=\"color: #164fa2;\">VINATICKET<\/span> sincerely thanks you<\/strong>\u00a0for your trust and companionship.\nWe wish you wonderful travel experiences with VINATICKET!<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 115%;\"><strong>Sincerely,<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"color: #164fa2; font-size: 115%;\">VINATICKET<\/span><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>K\u00ednh g\u1eedi Qu\u00fd Kh\u00e1ch h\u00e0ng, Nh\u1eb1m \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh \u0111\u1eb7t v\u00e9 v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 di\u1ec5n ra thu\u1eadn l\u1ee3i, ch\u00fang t\u00f4i xin cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 ph\u01b0\u01a1ng th\u1ee9c v\u1eadn chuy\u1ec3n v\u00e0 giao nh\u1eadn v\u00e9. Qu\u00fd kh\u00e1ch vui l\u00f2ng \u0111\u1ecdc k\u1ef9 c\u00e1c \u0111i\u1ec1u kho\u1ea3n d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 n\u1eafm r\u00f5 quy tr\u00ecnh&#8230;<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-right-sidebar.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5525","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Th\u00f4ng tin v\u1eadn chuy\u1ec3n - VINATICKET<\/title>\n<meta name=\"description\" content=\"VINATICKET cung c\u1ea5p th\u00f4ng tin v\u1eadn chuy\u1ec3n v\u00e0 giao nh\u1eadn v\u00e9 r\u00f5 r\u00e0ng, gi\u00fap Qu\u00fd kh\u00e1ch \u0111\u1eb7t v\u00e9 v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 thu\u1eadn ti\u1ec7n, an to\u00e0n v\u00e0 minh b\u1ea1ch.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vinaticket.vn\/en\/thong-tin-van-chuyen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Th\u00f4ng tin v\u1eadn chuy\u1ec3n\" \/>\n<meta property=\"og:description\" content=\"VINATICKET cung c\u1ea5p th\u00f4ng tin v\u1eadn chuy\u1ec3n v\u00e0 giao nh\u1eadn v\u00e9 r\u00f5 r\u00e0ng, gi\u00fap Qu\u00fd kh\u00e1ch \u0111\u1eb7t v\u00e9 v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 thu\u1eadn ti\u1ec7n, an to\u00e0n v\u00e0 minh b\u1ea1ch.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vinaticket.vn\/en\/thong-tin-van-chuyen\/\" \/>\n<meta property=\"og:site_name\" content=\"VINATICKET\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/vinago.tour\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vinaticket.vn\/thong-tin-van-chuyen\",\"url\":\"https:\/\/vinaticket.vn\/thong-tin-van-chuyen\",\"name\":\"Th\u00f4ng tin v\u1eadn chuy\u1ec3n - 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